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Wednesday, May 14 • 3:30pm - 4:10pm
User Experience in the OpenStack Community

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How has the OpenStack User Experience (UX) group contributed to the OpenStack Community over the past year? In this session, you'll get to hear how the UX group is helping to shape features and improve the overall user experience in OpenStack and verifying that designs are meeting target end users needs. We will give highlights of our progress in the following areas:

- Understanding the OpenStack users

- Requirements gathering

- Interaction design

- Design support during development

- Usability testing and feeding results back into new requirements

We will also discuss the recent efforts, which builds on Dave Neary’s previous work, to develop a set of personas to help the development community align with their users'’ needs and tasks.  We'll review the methodology used to develop the personas, insights from the user interviews, and the personas created from the effort.  Finally, we will provide recommendations and examples for how the community can effectively use the personas during their own planning, design, development, and testing efforts to improve the overall user experience.

Speakers
avatar for Jacki Bauer

Jacki Bauer

User Experience Designer, Rackspace
Jacki Bauer is a Senior User Experience Designer with more than 8 years of experience translating user needs into compelling online experiences. She has an MS in Human Computer Interaction from Indiana University. Before moving to Austin to work at Rackspace, she spent 6 years in DC designing solutions for government clients such as the EPA, CDC and DoD. She is currently the UX Lead for Rackspace Private Cloud and contributing member of the OpenStack User Experience community.
avatar for Liz Blanchard

Liz Blanchard

Senior Interaction Designer, Red Hat
Liz is a Senior Interaction Designer working on the User Experience Design team at Red Hat. Liz has 7 years of experience as a usability professional working on all things User Experience. She focuses on the Usability side of things at times in creating personas, going on site visits, running usability tests, and performing contextual inquiries. She also spends a lot of time on the Interaction Design side of things working in an agile process to create use cases, context scenarios...
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avatar for Pieter Kruithof

Pieter Kruithof

User Experience Designer and User Researcher, HP
Piet is an accomplished User Experience (UX) Designer and User Researcher with over fourteen years of focused contributions to both software and hardware development. He is currently a UX Design and Research Lead with HP’s Cloud OS team which develops IT infrastructure management tools on the OpenStack cloud-computing open source project. He also a Director with the Board of Certification in Professional Ergonomics (BCPE) which provides professional certification for practitioners of...
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avatar for Ju Lim

Ju Lim

Member of the Technical Staff, Red Hat
Ju Lim is a Member of the Technical Staff at Red Hat and has been working on improving the user experience of OpenStack and the Red Hat products and solutions. She typically works on defining new products, developing early product concepts and driving them to get implemented and adopted while keeping customers' use cases in the forefront. She is actively working on a wide range of products encompassing planning and design, customers, and community efforts around OpenStack. More recently, Ju...
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Wednesday May 14, 2014 3:30pm - 4:10pm
Room B314

Attendees (70)

Attendance numbers do not account for private attendees. Get there early!


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